Cancellation Policy

Overview

We understand plans change. This policy explains how cancellations, reschedules, and refunds work for TV mounting and related installation services booked through TV Mount LA.

Rescheduling

You may reschedule at no charge if you notify us at least twenty-four (24) hours before your scheduled arrival window. We will offer the next available time that works for you and our technician.

Reschedule requests made with less than twenty-four (24) hours notice are handled case-by-case and may incur a fee if a technician has already been dispatched or declined other jobs for your slot.

Cancellations by Customer

To cancel, contact us by phone or email as soon as possible. Cancellations are effective when confirmed by our team.

• More than 24 hours before appointment — full refund of any deposit or pre-payment
• Less than 24 hours before appointment — deposit may be retained to cover scheduling and travel costs
• Same-day cancellation or no-show — deposit or minimum service fee may be charged in full

Cancellations by TV Mount LA

If we must cancel due to technician illness, unsafe conditions, or circumstances outside your control, you will receive a full refund or priority rebooking at no extra charge. We will notify you as early as possible.

On-Site Cancellations

If our technician arrives and the job cannot proceed due to undisclosed site conditions — such as incompatible wall structure, missing hardware you were asked to provide, or access issues — a trip fee or partial charge may apply. We will explain options before any additional work is performed.

Weather & Safety

Outdoor TV installations or jobs requiring ladder work on exterior surfaces may be postponed for weather or safety reasons at no penalty to you. We will reschedule promptly.

Refunds

Approved refunds are returned to the original payment method within five to ten (5–10) business days, depending on your bank or card issuer. Store purchases follow the return policy stated at checkout.