Data Protection

Our Commitment

TV Mount LA (Open Way INC) processes personal data only when needed to deliver our installation and related home services. We apply reasonable technical and organizational measures to keep your information secure.

This page summarizes our data protection practices. For full details, see our Privacy Policy.

Data We Process

Depending on how you interact with us, we may process:

• Contact details — name, phone, email
• Service information — address, TV size, wall type, booking notes
• Account data — if you create a customer or partner account
• Technical logs — IP address, browser type, pages visited (non-identifying analytics)

Legal Basis & Purpose

We process your data to perform the services you request, communicate about appointments, issue invoices or receipts, improve our operations, and comply with legal obligations. We do not sell your personal information.

Retention & Security

We retain data only as long as needed for the purposes above — typically for the duration of your service relationship and a reasonable period afterward for warranty, tax, or dispute resolution.

Access to customer data is limited to authorized staff and contractors who need it to perform their work. We use encrypted connections (HTTPS) and reputable hosting providers.

Your Rights

To exercise any right, email tvmountla@gmail.com. We will verify your request and respond within a reasonable timeframe.

• Request access to the data we hold about you
• Ask us to correct inaccurate information
• Request deletion, subject to legal retention requirements
• Opt out of non-essential marketing communications
• California residents may exercise additional rights under the CCPA

Data Breaches

If a breach affecting your personal data occurs, we will investigate promptly and notify affected individuals and regulators where required by law.